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Is it safe to use my credit card?

Are Sales Taxes applied?

How can I pay for my order?

How much will my shipping charges be?

What if I need to return my order?

What if you don't have all of the items in stock?

What is your policy on Privacy?

How do I track my order?

 


 

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the LogicMate™ system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below.
All account information submitted to us is safely isolated from unauthorized Internet access.
Once your order is processed, we will delete all your Credit Card information from our system.

 


Are Sales Tax applied?

Sales tax will only apply to residents of Arizona, California, Colorado, Hawaii, and New York. All other US states and foreign countries are not subject to sales tax.

Wholesale customers with tax exempt status must fill out and return the Transaction Privilege Tax Exemption Certificate available here...

 


How can I pay for my order?

We accept the following credit cards: American Express, MasterCard, Visa and Discover.
We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check you must contact us before sending your payment to ensure the availability of items. Please make the check out to Starborn Creations and send it to the name and address given on our contact page.

 


How much will my shipping charges be?

During the order process, you will be given a drop down list of available shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales tax (if applicable) are clearly displayed.
You will have the option to have all orders over $ 200 shipped to you free of charge via UPS Ground service (within the US). If you require expedited shipping, please contact our office.

 


What if I need to return my order?

You may return any item in its original condition for a refund or credit within 14 days of receiving it. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.

 


What if you don't have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically. We will E-mail you and inform you about the back-ordered items and confirm the balance of your order with you. You can cancel your order at any time.

 


What is your policy on Privacy?

We do not sell, trade, or rent your personal information to others. Period.

 


How do I track my order?

Click on the “Account / Login” link at the top of this page. Login if prompted. Select “Order tracking” from the Customer utilities menu.

 


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